← Digital Banking and Fintech Integration

Digital onboarding and customer support

Module 04 / 5 · 65 min

Onboarding customers safely with Fayda-based e-KYC, activating apps and PINs, solving common problems and handling complaints, including the Merkato role play.

In this module you will learn to

Carry out Fayda-based e-KYC and app activation step by step
Onboard a market trader to mobile banking and merchant QR
Teach customers PIN and device security in plain language
Handle a failed-transaction complaint from first contact to resolution

Built on

Erudite Africa Ethiopian context module, topic 1.h Digital Banking and Fintech Integration, Level 1 Beginner (October 2026)
NBE Proclamation No. 1359/2025, NBE Directive ONPS/09/2023 and NBE Instruction FCPED/142/26, as cited in the lessons
National Payment System Proclamation No. 718/2011 as amended by No. 1282/2023, and the payment system operator, consumer protection, electronic transaction, data protection and national ID texts marked reported in the lessons
NBE Risk Management Guidelines (May 2010)
National Financial Inclusion Strategy II (2021 to 2025) and the Digital Ethiopia 2025 strategy

Examples and companies are fictional. Bank practices are shown as typical Ethiopian practice, not as any one bank's policy. Always apply your own institution's approved policy and the current NBE directives.