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Erudite AfricaCenter of Excellence
← Domestic Banking Operations

Account maintenance, fraud and reporting

Module 05 / 5 · 60 min

Maintain accounts correctly, control suspense items, recognize and respond to fraud and forgery, and report to the right authority while treating customers fairly.

In this module you will learn to

  • Handle inactive and dormant accounts, closures, signature changes and powers of attorney
  • Follow up and clear suspense items on time
  • Recognize forgery, insider collusion and digital fraud and prevent it
  • Report suspicious transactions and operational losses, and know the NBE's power to freeze funds
  • Treat customers fairly and handle complaints

Built on

  • Erudite Africa training module: Domestic Banking Operations: 5-Day Course (October 2026)
  • A commercial bank's branch operations procedure manual (2018), unnamed, with example figures to be replaced by each bank's current rules
  • NBE Proclamation No. 1359/2025 and NBE directives as listed in the lessons (NBE/INT/13/2026, FXD/01/2024, FXD/04/2026, ONPS/09/2023, FCP/01/2020, FCPED/142/26)
  • Commercial Code Proclamation No. 1243/2021, Proclamation No. 780/2013 and Civil Society Organizations Proclamation No. 1113/2019
  • Erudite Africa Ethiopian context module (39 topics), October 2026
  • A commercial bank's Revised Credit Procedure Manual (2025), unnamed

Examples and companies are fictional. Bank practices are shown as typical Ethiopian practice, not as any one bank's policy. Always apply your own institution's approved policy and the current NBE directives.