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Erudite AfricaCenter of Excellence
← Gender-Sensitive Financial Services

Unconscious bias in service and credit

Module 03 / 5 · 55 min

Recognize the hidden assumptions that shape how staff serve women and judge their loans, and use simple tools to remove them.

Built on

  • Erudite Africa training module: Ethiopian Context, topic 4.f Gender-Sensitive Financial Services, Level 1 (October 2026)
  • World Bank Africa Gender Innovation Lab with the NBE: Making Ethiopia's Financial Sector Work for Women (March 2024)
  • National Financial Inclusion Strategy II (2021 to 2025), the NFIS-III refresh and the Women's Financial Inclusion Scorecard (NBE with the World Bank)
  • NBE Proclamation No. 1359/2025 and NBE directives as listed in the lessons: SBB/91/2024, SBB/72/2019, NBE/INT/13/2026, Instruction FCPED/142/26; consumer protection rules reported as FCP/01/2020
  • A commercial bank's Revised Credit Procedure Manual (August 2025), unnamed, including its references to Proclamation No. 1147/2019 and Directive MCR/01/2020

Examples and organizations are fictional. Apply your own organization's approved policies.