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Erudite AfricaCenter of Excellence

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International Money Transfers and Remittances

Paying out and sending cross-border transfers correctly, serving diaspora families and spotting AML/CFT and fraud red flags

A practical course for remittance desk and branch staff on how money reaches Ethiopia through money transfer operators, banks and wallets, how to pay out and send transfers under the post-2024 FX rules, and how to protect customers and the bank from fraud and money laundering.

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0 of 5 modules completed

What you will be able to do

  • Explain how remittances reach Ethiopia through money transfer operators, banks, wallets and informal channels, and why the formal share grew after July 2024
  • Pay out inward transfers correctly, with the right identification, conversion, payout channel and records
  • Process outward transfers within the eligibility rules of FXD/01/2024 as amended by FXD/04/2026
  • Handle tracking enquiries, errors, reversals and complaints fairly, and turn remittance receivers into account holders
  • Spot AML/CFT and fraud red flags such as structuring, third-party collection, sanctions matches and romance or job scams, and escalate them correctly
For
Remittance desk officers, tellers, customer service and branch staff, and international banking staff who pay out or send cross-border transfers. No prerequisites.
Study time
About 5 hours online, in 5 modules (16 hours in the classroom version)
Each module
Short lessons, animated visuals, Ethiopian examples, decisions to make, NBE rules and worked calculations, then a quiz
Assessment
A 20-question final exam; pass mark 70%
Certificate
Erudite Africa Center of Excellence certificate of completion
Access
Module 1 free for registered users; the full course, exam and certificate for subscribers

The 5 modules

  1. Module 01Free previewRemittances and EthiopiaWhy remittances matter to Ethiopian households and to the country's foreign exchange, where they come from, and why informal channels shrank after the July 2024 reform.6 lessons · 45 min · quiz
  2. Module 02Channels and playersHow MTOs, bank-to-bank SWIFT transfers, wallets and agents move money into Ethiopia, and how to choose the right payout channel for each customer.6 lessons · 50 min · quiz
  3. Module 03Payout and send proceduresPay out and send transfers correctly: identification and Fayda, cash, account or wallet payout, conversion at the bank's rate, the 24-hour payout rule, outward eligibility and record keeping.7 lessons · 70 min · quiz
  4. Module 04Customer serviceTrack transfers, correct errors through proper reversals, handle cancellations and complaints fairly, open diaspora FCY accounts and turn remittance receivers into long-term customers.6 lessons · 50 min · quiz
  5. Module 05AML/CFT and fraudRecognize structuring, third-party collection, sanctions matches and romance and job scams in remittance transactions, report suspicion correctly, and process all eight running cases.7 lessons · 65 min · quiz
  6. Officer simulationA week as remittance desk officer at Bank A, Merkato branchWork as remittance desk officer: 11 real-life items, decisions with consequences and a hand-over note. Pass with 70% to qualify for the certificate.
  7. Final examFinal exam and certificate20 applied questions across all 5 modules. Pass with 70% to download your certificate.

Built on

  • Erudite Africa course specification: 1.m International Money Transfers and Remittances, Level 1 Beginner (Ethiopian context module, October 2026)
  • NBE Directive No. FXD/01/2024 and its amendment FXD/04/2026; NBE Proclamation No. 1359/2025
  • National Payment System Proclamation No. 718/2011 as amended by No. 1282/2023, and NBE Directive No. ONPS/09/2023 (as reported)
  • AML/CFT Proclamation No. 780/2013 (as reported), the NBE KYC/CDD directive and FATF Recommendation 16
  • NBE Directive No. FCP/01/2020 on financial consumer protection (as reported)
  • Erudite Africa training module: Domestic Banking Operations (October 2026), for diaspora account and incoming remittance procedures

Examples and companies are fictional. Bank practices are shown as typical Ethiopian practice, not as any one bank's policy. Always apply your own institution's approved policy and the current NBE directives.