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Erudite AfricaCenter of Excellence
← Domestic Banking Operations

Branch organization and the bank-customer relationship

Module 01 / 5 · 50 min · Free preview

How a branch fits into the bank and the NBE system, who does what, how maker-checker and dual control protect everyone, and what the bank and the customer owe each other.

In this module you will learn to

  • Explain the NBE's role under Proclamation No. 1359/2025 and where a branch sits in the bank
  • Describe the main branch roles and the six branch processes
  • Apply the maker-checker principle and dual control to everyday branch tasks
  • Explain the duties the bank and the customer owe each other, including secrecy and lawful orders
  • Name the main customer types and the three families of deposit accounts

Built on

  • Erudite Africa training module: Domestic Banking Operations: 5-Day Course (October 2026)
  • A commercial bank's branch operations procedure manual (2018), unnamed, with example figures to be replaced by each bank's current rules
  • NBE Proclamation No. 1359/2025 and NBE directives as listed in the lessons (NBE/INT/13/2026, FXD/01/2024, FXD/04/2026, ONPS/09/2023, FCP/01/2020, FCPED/142/26)
  • Commercial Code Proclamation No. 1243/2021, Proclamation No. 780/2013 and Civil Society Organizations Proclamation No. 1113/2019
  • Erudite Africa Ethiopian context module (39 topics), October 2026
  • A commercial bank's Revised Credit Procedure Manual (2025), unnamed

Examples and companies are fictional. Bank practices are shown as typical Ethiopian practice, not as any one bank's policy. Always apply your own institution's approved policy and the current NBE directives.