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Erudite AfricaCenter of Excellence
← Domestic Banking Operations

Opening accounts and deposit products

Module 02 / 5 · 65 min

Identify and screen customers, collect the right documents for each customer type, handle special customers, and match people to the right deposit product.

In this module you will learn to

  • Accept only valid identification and apply customer due diligence, including beneficial owners and politically exposed persons
  • List the documents needed for companies, partnerships, associations, NGOs and government bodies
  • Open accounts for minors, illiterate and visually impaired customers and joint holders correctly
  • Match customers to deposit products and explain their conditions, including freely set rates
  • Apply the current foreign currency account rules for diaspora and foreign customers

Built on

  • Erudite Africa training module: Domestic Banking Operations: 5-Day Course (October 2026)
  • A commercial bank's branch operations procedure manual (2018), unnamed, with example figures to be replaced by each bank's current rules
  • NBE Proclamation No. 1359/2025 and NBE directives as listed in the lessons (NBE/INT/13/2026, FXD/01/2024, FXD/04/2026, ONPS/09/2023, FCP/01/2020, FCPED/142/26)
  • Commercial Code Proclamation No. 1243/2021, Proclamation No. 780/2013 and Civil Society Organizations Proclamation No. 1113/2019
  • Erudite Africa Ethiopian context module (39 topics), October 2026
  • A commercial bank's Revised Credit Procedure Manual (2025), unnamed

Examples and companies are fictional. Bank practices are shown as typical Ethiopian practice, not as any one bank's policy. Always apply your own institution's approved policy and the current NBE directives.