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← Organizational Culture for Employees: High-Performance Workplace Behaviors

Emotional Intelligence at Work

Module 06 / 6 · 55 min

Know your own emotions and triggers, manage your reactions under pressure, read others with empathy and handle relationships so the team stays calm, fair and effective.

In this module you will learn to

  • Describe the four domains of emotional intelligence and why they matter for performance
  • Build self-awareness by naming emotions, noticing triggers and comparing your view with others' feedback
  • Use a pause, name and choose routine to manage reactions under pressure
  • Recognize signs of stress in colleagues and respond with empathy and proper referral
  • Manage relationships: difficult conversations, repairing trust and influencing without force

Built on

  • Erudite Africa training curriculum: Organizational Culture for Employees, Level 2 Intermediate, High-Performance Workplace Behaviors (October 2026)
  • Labour Proclamation No. 1156/2019 of Ethiopia (hours of work, workplace conduct and labor dispute settlement)
  • ISO 9001:2015 Quality management systems, clauses 6.3, 7.1.6 and the improvement principle (good practice standard)
  • ISO 45003:2021 Psychological health and safety at work (good practice guidance)
  • Published good practice: Edmondson on psychological safety, the Thomas-Kilmann conflict modes, Prosci's ADKAR model, Dweck on mindset and Goleman on emotional intelligence

Examples and organizations are fictional. Apply your own organization's approved policies.