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Erudite AfricaCenter of Excellence

← Erudite Africa Center of ExcellenceGeneral CoursesSchool of Professional SkillsIntermediate · Professional Certificate

Organizational Culture for Employees: High-Performance Workplace Behaviors

Trust, feedback, productivity, change, learning and emotional intelligence for Ethiopian teams

Build a team climate where people speak up, resolve conflict, improve every week, adapt to change and stay calm under pressure, following one Ethiopian distribution team through a quarter and finishing with your own team climate review.

Start the course

0 of 6 modules completed

What you will be able to do

  • Build trust, psychological safety and respect, and measure team climate with a short survey
  • Resolve disagreements, handle grievances fairly, and give and receive constructive feedback
  • Set SMART goals, manage time and meetings, and run measured continuous improvement experiments
  • Recognize how people experience change, reduce resistance and judge readiness with ADKAR
  • Grow a learning and innovation habit and protect the team's knowledge
  • Apply emotional intelligence to manage yourself and your working relationships under pressure
For
Experienced employees, supervisors and team leaders in Ethiopian companies, SMEs, NGOs, banks and microfinance institutions who want to lift their team's performance and climate. Level 1 (Building the Right Workplace Mindset) or equivalent workplace experience is recommended.
Study time
About 6 hours online, in 6 modules (2 days in the classroom version)
Each module
Short lessons, animated visuals, Ethiopian examples, decisions to make, the laws and directives that apply and worked calculations, then a quiz
Assessment
A 20-question final exam; pass mark 70%
Certificate
Erudite Africa Center of Excellence Professional Certificate
Access
Module 1 free for registered users; the full course, exam and certificate for subscribers

The 6 modules

  1. Module 01Free previewBuilding a Positive Work EnvironmentBuild the trust, psychological safety and respect that let a team speak up, learn fast and deliver, and measure the climate with a short team survey.6 lessons · 55 min · quiz
  2. Module 02Conflict Resolution and Problem SolvingHandle disagreements early and fairly, give and receive feedback that improves work, and solve recurring problems at their root.6 lessons · 60 min · quiz
  3. Module 03Performance and Productivity CultureSet clear goals, manage time and meetings well, and use small measured experiments so the team improves a little every week.6 lessons · 60 min · quiz
  4. Module 04Change Management AwarenessUnderstand how people experience change, why they resist it and how to judge and build a team's readiness, so that new systems and ways of working actually stick.5 lessons · 50 min · quiz
  5. Module 05Innovation and Continuous LearningBuild a learning mindset, use simple creativity tools to generate ideas, test them cheaply and share knowledge so the team does not depend on one person.6 lessons · 55 min · quiz
  6. Module 06Emotional Intelligence at WorkKnow your own emotions and triggers, manage your reactions under pressure, read others with empathy and handle relationships so the team stays calm, fair and effective.6 lessons · 55 min · quiz
  7. Workplace simulationA quarter as team leader at Entoto Fresh Foods PLC, Hawassa depotWork as depot team leader: 12 real-life items, decisions with consequences and a hand-over note. Pass with 70% to qualify for the certificate.
  8. Final examFinal exam and certificate20 applied questions across all 6 modules. Pass with 70% to download your certificate.

Practical exercise

Team climate review and improvement plan for your own team

Apply the course to the team you work in or lead. You will survey the team's climate, plan one feedback conversation and run one small continuous improvement experiment, then combine them into a 90-day improvement plan, using the course workbook. If you do not lead a team, do it for your own work group with your supervisor's agreement.

  1. 1Run the 12-statement team climate survey anonymously with at least five colleagues in the Team Climate Review sheet, and calculate the percentage favorable and average for each of the six dimensions
  2. 2Share the results with the team, mark each dimension as a strength, one to watch or a priority, and agree no more than two priorities together
  3. 3Plan one feedback conversation in the Feedback Plan sheet using Situation, Behavior and Impact, with the question you will ask and the next step you will propose; hold it and record the outcome
  4. 4Choose one recurring problem, write a problem statement with a baseline number, and design a two to four week plan, do, check, act experiment in the Improvement Experiment sheet
  5. 5Run the experiment, compare the baseline and test rates, and decide whether to standardize, adjust or drop the change
  6. 6Complete the 90-day plan with actions, owners, dates and measures for your two priorities, and schedule a repeat survey at day 90

What you hand in

  • The completed team climate survey summary with the two agreed priorities
  • The feedback conversation plan with a short note on how the conversation went
  • The improvement experiment record showing baseline, test result as rates and the decision
  • A one-page 90-day team improvement plan

Templates and tools

  • Culture self-assessment and team climate workbook

    Excel workbook shared with Level 1, with the culture and conduct self-assessment, the 12-statement team climate survey, a feedback conversation planner, an improvement experiment log, an ADKAR readiness check, an emotional intelligence self and team rating and the 90-day plan.

How to earn the Professional Certificate

  • Complete all six modules and their quizzes
  • Pass the workplace simulation with 70% or more
  • Pass the 20-question final exam with 70% or more
  • Blended and classroom cohorts: submit the practical exercise, assessed by an Erudite facilitator against the deliverables above
  • Classroom delivery: attend both training days in full

Built on

  • Erudite Africa training curriculum: Organizational Culture for Employees, Level 2 Intermediate, High-Performance Workplace Behaviors (October 2026)
  • Labour Proclamation No. 1156/2019 of Ethiopia (hours of work, workplace conduct and labor dispute settlement)
  • ISO 9001:2015 Quality management systems, clauses 6.3, 7.1.6 and the improvement principle (good practice standard)
  • ISO 45003:2021 Psychological health and safety at work (good practice guidance)
  • Published good practice: Edmondson on psychological safety, the Thomas-Kilmann conflict modes, Prosci's ADKAR model, Dweck on mindset and Goleman on emotional intelligence

Examples and organizations are fictional. Apply your own organization's approved policies.