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← Organizational Culture for Employees: High-Performance Workplace Behaviors

Conflict Resolution and Problem Solving

Module 02 / 6 · 60 min

Handle disagreements early and fairly, give and receive feedback that improves work, and solve recurring problems at their root.

In this module you will learn to

  • Tell task conflict from relationship conflict and choose a suitable conflict style
  • Run a structured conversation that moves two colleagues from positions to interests and an agreement
  • Know when a disagreement becomes a formal grievance and follow a fair procedure
  • Give constructive feedback with the SBI model and receive feedback without defensiveness
  • Use problem statements, the five whys and a Pareto count to find root causes

Built on

  • Erudite Africa training curriculum: Organizational Culture for Employees, Level 2 Intermediate, High-Performance Workplace Behaviors (October 2026)
  • Labour Proclamation No. 1156/2019 of Ethiopia (hours of work, workplace conduct and labor dispute settlement)
  • ISO 9001:2015 Quality management systems, clauses 6.3, 7.1.6 and the improvement principle (good practice standard)
  • ISO 45003:2021 Psychological health and safety at work (good practice guidance)
  • Published good practice: Edmondson on psychological safety, the Thomas-Kilmann conflict modes, Prosci's ADKAR model, Dweck on mindset and Goleman on emotional intelligence

Examples and organizations are fictional. Apply your own organization's approved policies.