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Professional Conduct at Work

Module 02 / 6 · 60 min

Practice the etiquette, professional behavior and integrity that colleagues and customers expect, and understand the work rules and the Labour Proclamation basics behind them.

In this module you will learn to

Apply everyday workplace etiquette in greetings, dress, phones and shared spaces
Explain why punctuality and attendance matter and how they are handled under work rules
Use a simple ethics check for gifts, conflicts of interest and confidentiality
Describe the worker obligations and disciplinary basics in the Labour Proclamation No. 1156/2019

Built on

Erudite Africa training curriculum: Organizational Culture for Employees, Level 1 Beginner (October 2026)
Labour Proclamation No. 1156/2019 of the Federal Democratic Republic of Ethiopia: obligations of workers and employers, work rules, discipline, and the prohibition of sexual harassment and discrimination
ISO 9001:2015 Quality management systems and the ISO quality management principles (customer focus, engagement of people, communication)
ISO 10002:2018 Quality management, customer satisfaction: guidelines for complaints handling
Edgar H. Schein, Organizational Culture and Leadership: the three levels of culture

Examples and organizations are fictional. Apply your own organization's approved policies.