← Organizational Culture for Employees: Building the Right Workplace Mindset

Workplace Communication Skills

Module 03 / 6 · 55 min

Communicate clearly in person, on the phone and in writing, listen so that instructions are understood, and handle meetings and difficult interactions professionally.

In this module you will learn to

Choose the right channel and write clear, courteous messages and emails
Use active listening and confirm instructions by summarizing them back
Raise a concern or disagree with a senior respectfully
Run or join a short, purposeful meeting and handle a difficult conversation calmly

Built on

Erudite Africa training curriculum: Organizational Culture for Employees, Level 1 Beginner (October 2026)
Labour Proclamation No. 1156/2019 of the Federal Democratic Republic of Ethiopia: obligations of workers and employers, work rules, discipline, and the prohibition of sexual harassment and discrimination
ISO 9001:2015 Quality management systems and the ISO quality management principles (customer focus, engagement of people, communication)
ISO 10002:2018 Quality management, customer satisfaction: guidelines for complaints handling
Edgar H. Schein, Organizational Culture and Leadership: the three levels of culture

Examples and organizations are fictional. Apply your own organization's approved policies.