Fraud, fake pages and scam warnings

Module 04 / 5 · 55 min

Recognise how impersonation and investment scams work on Facebook and Telegram, spot fake pages, report and take them down, help victims safely and run regular customer warnings.

In this module you will learn to

Describe how fake bank pages and scam Telegram channels deceive customers
Apply a checklist to tell an official account from a fake one
Report fake accounts to platforms and the right internal teams and track takedowns
Handle a scam report from a victim safely and quickly
Plan a regular fraud awareness campaign using the NBE instruction for microfinance institutions as a model

Built on

Erudite Africa course specification: 4.h Social Media Management, Level 1 Beginner (October 2026)
Erudite Africa: Training Module, Ethiopian Context, programme overview and regulatory register (October 2026)
NBE Instruction FCPED/142/26 (21 April 2026) on customer fraud awareness campaigns; National Bank of Ethiopia Proclamation No. 1359/2025; financial consumer protection directive reported as FCP/01/2020
Capital Market Proclamation No. 1248/2021
Ethiopian laws as cited in the course specification: Personal Data Protection Proclamation (reported as No. 1321/2024), Hate Speech and Disinformation Prevention Proclamation No. 1185/2020, Computer Crime Proclamation No. 958/2016, Advertisement Proclamation No. 759/2012

Examples and organizations are fictional. Apply your own organization's approved policies.