Coaching and Mentoring Others

Module 05 / 6 · 60 min

Help colleagues grow through coaching conversations, peer support and the deliberate transfer of knowledge from experienced staff.

In this module you will learn to

Distinguish coaching, mentoring and managing, and choose the right one
Run a coaching conversation with the GROW model, good questions and SBI feedback
Set up peer support and buddy systems that help new and struggling colleagues
Plan the transfer of critical knowledge from experienced staff and measure the results

Built on

Erudite Africa training curriculum: Organizational Culture for Employees, Level 3 Advanced, Culture Champions and Workplace Leaders (October 2026)
Labour Proclamation No. 1156/2019
Commercial Code of Ethiopia, Proclamation No. 1243/2021
ISO 9000:2015 and ISO 9001:2015 quality management principles; ISO 37301:2021 compliance management systems; ISO 30401:2018 knowledge management systems; ISO 30414 human capital reporting guidelines
Good practice in employee engagement measurement and coaching, including the employee Net Promoter Score (eNPS), the GROW model and SBI feedback

Examples and organizations are fictional. Apply your own organization's approved policies.